Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between Velorent Private Limited, having its registered office at Sangani Vrajbhoomi, B-110, near Ayodhya Apartment, Vatva, Ahmedabad, Gujarat - 382445 ("Velorent", "We", "Us"), and the individual accessing the Platform as a customer or guest ("You", "Guest").

• By registering an account, making a booking, or using the Platform in any manner, You agree to be bound by these Terms.
• If You do not agree to these Terms, You must not use the Platform.

Velorent operates as a technology marketplace enabling peer-to-peer vehicle sharing.

• Velorent does not own, lease, or operate the vehicles listed on the Platform.
• Vehicles are owned and made available by independent Hosts.
• Velorent is not a transport provider, insurer, or party to the vehicle sharing agreement.
• All vehicle sharing transactions occur directly between the Guest and the Host.
• Velorent provides digital infrastructure, payment facilitation, and support services only.

To book a vehicle on Velorent, You must:

• Be at least 18 years of age.
• Hold a valid driving licence issued by a competent Indian authority.
• Possess valid government-issued identification.
• Have full legal capacity to contract under applicable law.
• Successfully complete KYC and verification checks as required by Velorent.
• Velorent reserves the right to reject or suspend any account at its sole discretion.

Guests must:

• Create only one account per individual.
• Provide accurate, current, and complete information during registration.
• Maintain the confidentiality of login credentials.
• Notify Velorent immediately of any unauthorized access to the account.
• All activity conducted under Your account is deemed authorized by You.
• Velorent may suspend or terminate accounts containing inaccurate or fraudulent information.

When making a booking, You agree that:

• All bookings are subject to vehicle availability and Host approval.
• Booking confirmation is issued only upon successful payment.
• The total booking amount includes the vehicle rental fee, applicable taxes, and any platform charges disclosed at checkout.
• Payments must be made through Velorent's approved payment methods only.
• Velorent does not store card information; payment processing is handled by RBI-compliant, PCI-DSS certified partners.
• Prices displayed are inclusive of GST unless stated otherwise.
• Velorent reserves the right to modify pricing at any time; confirmed bookings are not affected.

Cancellations are subject to the following:

• Cancellations made more than 24 hours before the scheduled pickup time: full refund.
• Cancellations made between 12–24 hours before scheduled pickup: 50% refund.
• Cancellations made less than 12 hours before scheduled pickup: no refund.
• No-shows without cancellation will be treated as a full forfeiture of the booking amount.
• Refunds, where applicable, will be processed to the original payment method within 5–7 business days.
• Velorent reserves the right to modify this policy with prior notice.

By accepting a vehicle, You agree to:

• Use the vehicle only for lawful personal purposes.
• Not allow any unlicensed or unauthorised person to drive the vehicle.
• Not use the vehicle for commercial hire, racing, or off-road driving unless explicitly permitted.
• Not transport hazardous, illegal, or prohibited materials.
• Not smoke inside the vehicle.
• Return the vehicle in the same condition as received, including interior cleanliness.
• Not tamper with any GPS or telematics device installed in the vehicle.
• Adhere to all applicable traffic laws and regulations.
• Report any accident, theft, or damage to Velorent and the Host immediately.

• Vehicles must be returned with the same fuel level as at the time of pickup.
• If the vehicle is returned with less fuel, the cost of refuelling will be deducted from the security deposit or charged separately.
• Guests are responsible for using the correct fuel type as indicated by the Host or on the vehicle.

• A refundable security deposit may be collected at the time of booking or vehicle pickup.
• The deposit will be refunded within 3–5 business days after successful vehicle return, subject to inspection.
• Deductions may be made for damages, missing items, excessive cleaning requirements, excess fuel consumption, or traffic violations incurred during the booking.
• Velorent will provide an itemised breakdown of any deductions.

You are responsible for:

• All damage to the vehicle occurring during Your booking period, whether caused by You or a third party.
• Damage due to misuse, negligence, or violation of these Terms voids any damage protection coverage.
• Velorent may facilitate damage assessment through third-party partners.
• Guests must cooperate fully with any damage inspection process.
• Major damage, theft, or total loss may result in claims exceeding the security deposit; You will be liable for the difference.
• Filing a false damage report or concealing damage is grounds for account termination and legal action.

• The Host is responsible for maintaining valid comprehensive insurance on the listed vehicle.
• Velorent does not provide insurance to Guests.
• In the event of an accident, Guests must cooperate with the Host's insurance process.
• Velorent may, at its discretion, offer optional damage protection plans for Guests; terms of such plans will be disclosed separately.
• Guests acknowledge that Velorent makes no guarantee regarding insurance coverage outcomes.

Guests must not:

• Provide false information during registration or booking.
• Misuse, abuse, or harass Hosts or Velorent support staff.
• Attempt to circumvent the Platform to transact directly with Hosts.
• Create multiple accounts to exploit promotions or bypass suspensions.
• Use the Platform for any unlawful purpose.
• Interfere with the technical systems of the Platform.
• Violation of these obligations may result in immediate account suspension, forfeiture of amounts paid, and legal proceedings.

• After each trip, You may be invited to rate the vehicle and Host.
• Ratings and reviews must be honest and accurate.
• False, defamatory, or misleading reviews may be removed and may result in account action.
• Hosts may also rate Guests; these ratings may affect future booking eligibility.

You agree to indemnify and hold harmless Velorent, its officers, employees, and affiliates from any claims, losses, or liabilities arising from:

• Your use of the Platform or the vehicle.
• Breach of these Terms.
• Any accident, damage, or injury caused during Your booking period.
• Regulatory violations committed by You.
• False declarations or misrepresentation.
• This indemnity survives the termination of these Terms.

To the maximum extent permitted by law, Velorent shall not be liable for:

• Vehicle condition, roadworthiness, or mechanical failure.
• Acts or omissions of Hosts.
• Loss of personal belongings left in the vehicle.
• Indirect, incidental, or consequential damages.
• Platform downtime or technical errors.
• Maximum aggregate liability of Velorent shall not exceed the amount paid by You for the specific booking in question.

• For any complaints or disputes, contact Velorent support at support@velorent.in.
• Velorent will acknowledge grievances within 48 hours and resolve within 7 business days where possible.
• Escalated disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996.
• Arbitration will be conducted by a sole arbitrator appointed by Velorent, in English.
• These Terms are governed by the laws of India. Courts in Ahmedabad, Gujarat shall have jurisdiction.

• Velorent reserves the right to amend these Terms at any time.
• Material changes will be communicated via in-app notification or email.
• Continued use of the Platform after changes constitutes acceptance of the revised Terms.
• It is Your responsibility to review these Terms periodically.

• These Terms constitute the entire agreement between You and Velorent with respect to your use as a Guest.
• If any provision is held invalid or unenforceable, the remaining provisions continue in full force.
• Failure to enforce any provision does not constitute a waiver.
• You may not assign Your rights under these Terms without written consent from Velorent.
• Force majeure events (natural disasters, government actions, etc.) suspend obligations for the duration of such events.